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338 County Route 11 West Monroe, NY 13167 United States
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday08:00 – 20:00
+12102286789

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Of course. Our products delivered to you are guaranteed to be the same as the images we have published on our website as well as the images we send you via email with products designed according to your requirements.

In case if the product you received is not correct you can contact us for a refund.

Where can I view my sales receipt?

You can review your order on the account you have registered with us. Or you can also review on your email. After you have successfully placed your order, the system will send you a copy of the invoice.

How can I return an item?

We accept returns and refunds in some cases. If you want to return the goods, please read the "Terms of return and refund" and follow the instructions.

Will you restock items indicated as “out of stock?”

Yes. We will soon be adding items that are reported as out of stock. If the product is no longer available, we will remove it from the store. Products that are out of stock will be added soon.

How to order custom design?

If an item has a custom design service, we will offer a custom design option at an upfront cost. After you place an order, please send an email with the order number and necessary information for the design. We will contact you to receive and request more pictures if needed. Tailor-made orders are usually completed in 3-10 days. So consider your time.

INFORMATION ABOUT US

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